Privacy policy

Privacy Policy

At KivuShop, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Company Information

KivuShop
📍 21B Baker Street, London, NW1 6XE, United Kingdom
📞 +44 7911 123455
📧 support@kivushop.com

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Phone number
Email address
Payment information

Technical Information

IP address
Browser type
Device information
Cookies and website usage data

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations

4. Payment Security

All payments are processed through secure payment providers. We do not store your full payment card details on our servers.

5. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic.

Cookies help us:

Remember your preferences
Improve website performance
Provide a better shopping experience

You may disable cookies through your browser settings at any time.

6. Sharing Your Information

We do not sell, trade, or rent your personal information.

We may share limited information with trusted third parties only when necessary to:

Process payments
Deliver orders
Provide website services
Comply with legal requirements

7. Data Retention

We keep your information only for as long as necessary to:

Fulfill orders
Meet legal obligations
Resolve disputes
Enforce agreements

8. Your Rights

Under UK data protection laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Object to certain uses of your data
Withdraw consent where applicable

To exercise these rights, please contact us.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites.

10. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page immediately after updates are made.

11. Contact Information

If you have questions regarding this Privacy Policy, please contact us: