Shipping policy

Shipping Policy

At KivuShop, we are committed to delivering your orders quickly, safely, and efficiently throughout the United Kingdom.

Our shipping policy is designed to provide clear information about order processing, delivery times, and shipping procedures.

We currently ship across the United Kingdom.

For special delivery requests or international shipping inquiries, please contact our customer support team before placing your order.

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Estimated delivery time for UK orders is:

Please note that delivery times are estimates and may vary during busy periods, holidays, or due to courier delays.

Shipping fees are calculated at checkout unless a free shipping promotion is active on the website.

Any applicable shipping charges will be clearly displayed before payment is completed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Customers are responsible for providing accurate shipping and contact details during checkout.

KivuShop is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

While we work closely with trusted shipping carriers, unexpected delays may occasionally occur due to:

If your order has not arrived within the estimated timeframe, please contact us and we will assist you as quickly as possible.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and products.

We will review the issue and provide an appropriate solution.

KivuShop
📍 21B Baker Street, London, NW1 6XE, United Kingdom
📞 +44 7911 123455
📧 support@kivushop.com