Terms of service

Terms and Conditions

Welcome to KivuShop. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

This website is operated by KivuShop.

📍 Address: 21B Baker Street, London, NW1 6XE, United Kingdom
📞 Phone: +44 7911 123455

Throughout the site, the terms “we”, “our”, and “us” refer to KivuShop.

2. Use of Website

By using this website, you confirm that:

  • You are at least 18 years old or using the website under supervision
  • The information you provide is accurate and complete
  • You will not use our website for illegal or unauthorized purposes

We reserve the right to refuse service to anyone at any time for any reason.

3. Products & Pricing

We aim to ensure that all product descriptions, images, and prices are accurate. However, errors may occasionally occur.

We reserve the right to:

  • Modify or discontinue products without notice
  • Change prices at any time
  • Limit quantities available for purchase
  • Cancel orders if pricing or product information is incorrect

4. Orders

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order due to:

  • Product unavailability
  • Payment issues
  • Suspicious or fraudulent activity
  • Incorrect pricing or shipping information

5. Shipping

We provide shipping within the United Kingdom.

Estimated delivery time: 3–5 business days

Shipping delays caused by couriers, weather conditions, or public holidays are outside our control.

6. Returns & Refunds

Customers may request a return within 30 days of delivery.

Refunds are processed within 7 business days after returned items are received and approved.

For more details, please review our Refund Policy page.

7. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Logos
  • Product descriptions
  • Graphics
  • Website design

is the property of KivuShop and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

KivuShop shall not be liable for:

  • Indirect or incidental damages
  • Delays caused by shipping carriers
  • Losses resulting from misuse of products
  • Technical interruptions or website downtime

Customers use this website at their own risk.

9. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon posting on the website.

11. Contact Information

KivuShop
📍 21B Baker Street, London, NW1 6XE, United Kingdom
📞 +44 7911 123455
📧 support@kivushop.com